My Takes

Just my humble opinion…

Never Judge A Book By Its Cover, A Classic Example Why.

I believe in the saying ‘Never judge a book by its cover’ but sometimes, I can’t help being human and I make the mistake of judging someone based on their outward appearance.  I know, I shouldn’t and you shouldn’t either.  Here’s a really good reason.

After filling up at a gas bar on the weekend, I went inside a store to pay.  The clerk, a young black man with a mohawk haircut and lines etched in his short beard, was chatting on the phone with his buddy, discussing plans for the evening. I stood for what seemed like a couple of minutes but was actually maybe 20 to 30 seconds.  Granted, he should have put his friend on hold immediately when I got to the counter.  As I listened to his chatter, I deduced from his looks that he was the gangsta-ish type. Why are these people even in a customer service job? I thought to myself. Inside, I was already putting up barriers to deal with this punk.

When he came over to attend to me, he asked if the gas was all I was getting.  The usual generic question. I wasn’t fooled. My barriers were still up. Punk! With no customer service skills whatsoever!  “How is your day going so far?” Asked the punk in a genuinely caring voice. Say what? Maybe it’s just a trick. I was cautious in my response and also asked him how his day was.  We had a small conversation about the day, work, and even Christmas traditions!  He was a nice guy!  With great customer service!  Maybe just a little slow on getting off the phone but other than that, a good punk.

I felt badly as I walked out the store, wondering if he had seen my demeanor when he first approached me.  Could that be why he asked how my day was?  Not so good.  I just judged you because of how you looked.  If only I was judged on my looks sometimes…

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