Never Judge A Book By Its Cover, A Classic Example Why.
I believe in the saying ‘Never judge a book by its cover’ but sometimes, I can’t help being human and I make the mistake of judging someone based on their outward appearance. I know, I shouldn’t and you shouldn’t either. Here’s a really good reason.
After filling up at a gas bar on the weekend, I went inside a store to pay. The clerk, a young black man with a mohawk haircut and lines etched in his short beard, was chatting on the phone with his buddy, discussing plans for the evening. I stood for what seemed like a couple of minutes but was actually maybe 20 to 30 seconds. Granted, he should have put his friend on hold immediately when I got to the counter. As I listened to his chatter, I deduced from his looks that he was the gangsta-ish type. Why are these people even in a customer service job? I thought to myself. Inside, I was already putting up barriers to deal with this punk.
When he came over to attend to me, he asked if the gas was all I was getting. The usual generic question. I wasn’t fooled. My barriers were still up. Punk! With no customer service skills whatsoever! “How is your day going so far?” Asked the punk in a genuinely caring voice. Say what? Maybe it’s just a trick. I was cautious in my response and also asked him how his day was. We had a small conversation about the day, work, and even Christmas traditions! He was a nice guy! With great customer service! Maybe just a little slow on getting off the phone but other than that, a good punk.
I felt badly as I walked out the store, wondering if he had seen my demeanor when he first approached me. Could that be why he asked how my day was? Not so good. I just judged you because of how you looked. If only I was judged on my looks sometimes…